dd9's Privacy Policy

1.1 Identity Information

At the time of account registration, we collect the following information:

• Full name (Bengali and English)
• Date of birth (for age verification — to confirm 21+)
• National ID card or passport number (when identity verification is required)
• Valid email address
• Mobile number

1.2 Financial Information

For transaction processing, we collect:

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history
• Wallet balance and bonus information

1.3 Technical and Usage Information

Our platform automatically records the following information:

• IP address and device identification information
• Browser type and operating system
• Date, time, and duration of site visits
• List of pages visited and links clicked
• Game play history and activity logs
• Session information according to Bangladesh Standard Time (BST, UTC+6)

2.1 Directly Provided Information

Information you voluntarily provide:

• When filling out the account registration form
• When uploading documents during the identity verification (KYC) process
• When making a deposit or withdrawal request
• When contacting customer support via live chat
• When getting in touch with us by email

2.2 Automatically Collected Information

Information our system records automatically:

• Browsing activity through cookies and session tokens
• Server logs and access records
• Automatic gameplay data from the game engine
• Device fingerprinting for security verification

2.3 Information Received from Third Parties

Some information may be received through trusted third parties:

• Transaction confirmation information from payment processors
• Validation confirmations from identity verification service providers
• Risk assessment information from fraud prevention systems

4.1 Technical Security Measures

Our platform uses the following security technologies:

• SSL/TLS Encryption: All data transfers between the website and users are secured through 256-bit SSL encryption.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Firewall and Access Control: Strict measures to prevent unauthorized access.
• Regular Security Audits: Our systems are regularly reviewed by third-party experts.

4.2 Data Retention Period

We retain your information according to the following criteria:

• Active account data: for as long as the account remains active
• Transaction records: for the period required by legal obligations
• Closed account data: for as long as needed to meet regulatory requirements
• Log data: for a limited period for security and analysis purposes

4.3 Steps in Case of a Data Breach

If a data security breach occurs for any reason, dd9 will immediately:

• Identify the issue and take immediate remedial action
• Notify affected users as quickly as possible
• Inform the relevant authorities within the prescribed time
• Take necessary steps to prevent the same incident in the future

5.1 Service Provider Partners

We work with third parties on the condition that they use information only in a limited manner for the following purposes:

• Payment Processors: Confirming bKash, Nagad, Rocket, and bank transfer transactions
• Identity Verification Services: Confirming the validity of KYC documents
• Game Software Providers: Providers such as PG Soft, Pragmatic Play, JILI, Spribe, and Evolution Gaming receive only the information necessary to manage gameplay
• Technology Services: Cloud hosting and data processing infrastructure

5.2 Legal Obligations

In the following circumstances, we may be required to disclose information in accordance with legal directives:

• By court order or government directive
• In anti-money laundering (AML) investigations
• At the request of law enforcement agencies during fraud or criminal investigations
• At the mandatory request of a regulatory authority

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. In that case:

• Affected users will be notified in advance
• The new controlling party will be bound to comply with this privacy policy

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and for core functionality. Without these, the platform does not work properly.
• Functionality Cookies: Remember your preferences and settings (e.g., language, game layout).
• Analytics Cookies: Understand site usage patterns and help improve the service.
• Security Cookies: Detect and prevent fraudulent activity.

6.2 Cookie Controls

You can manage cookies through your browser settings:

• Most browsers allow you to block or delete cookies
• Disabling essential cookies may limit the functionality of the platform
• Session cookies must remain active to stay logged in

8.1 Age Restriction Policy

dd9 services are for users aged 21 and above only. We do not intentionally collect any personal information from minors.

• We verify date of birth at the time of registration
• In suspicious cases, age is confirmed through identity verification (KYC)
• If an account belonging to a minor is identified, it is immediately closed
• If a minor's information is identified, it is promptly deleted

If you are aware that a minor is using our platform, please let us know at [email protected].

9.1 Update and Change Process

dd9 may update this privacy policy from time to time. Depending on the nature and scope of the changes, we will take the following steps:

• For significant changes, we will send a notification to your registered email
• The "Last Updated" date at the top of the page will change
• For major changes, your consent may be sought again
• Continued use of the service after changes will be considered acceptance of the new policy

We encourage you to review this privacy policy regularly.