dd9 Terms and Conditions

1. General Introduction

These Terms and Conditions ("Terms") form a binding legal agreement between dd9 ("Platform", "we", "us") and each individual who uses the platform ("User", "you"). By accessing or registering on the dd9 website, mobile version, or any related service, you confirm that you have fully read, understood, and agreed to these Terms.

dd9 is an online casino and betting platform in Bangladesh that provides entertainment services in a safe, fair, and responsible environment. Our platform maintains SSL encryption and fair play standards at all times.

2. Changes to the Terms

dd9 reserves the right to change, amend, or update these Terms at any time without prior notice. Continued use of the platform after updated Terms are published will be considered your acceptance of the new Terms. We recommend visiting this page regularly.

3. Registration Requirements

To be eligible to open an account and use the services on dd9, you must meet the following conditions:

• You must be at least 21 years of age (for users aged 21 and above only).
• You must not be located in any jurisdiction where online gaming is completely prohibited.
• All information provided in the registration form must be accurate, complete, and kept up to date.
• Each user may open only one account. Creating multiple accounts is strictly prohibited.
• dd9 may request identity verification documents at any time to confirm the accuracy of personal information provided during account registration.

4. Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are solely responsible for all activity that takes place on your account. Sharing or transferring your account to a third party is strictly prohibited.

If you suspect unauthorized access to your account, contact dd9 live chat support immediately.

5. Account Closure and Suspension

dd9 reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• If any clause of these Terms is violated.
• If false or misleading information is provided.
• If evidence of fraudulent activity, collusion betting, or bonus abuse is found.
• In cases of operating multiple accounts.
• If there is suspicion of money laundering or other illegal activity.

If an account is closed and a valid balance remains, it will be returned according to the established process.

6. Welcome Bonus

New members at dd9 will receive a 120% welcome bonus on their first deposit, up to a maximum of ৳10,000. A 20x wagering requirement must be met to use the bonus.

Terms for receiving and using the bonus:

• The bonus applies to the first deposit only.
• The bonus cannot be withdrawn before the wagering requirement is met.
• Any withdrawal request while a bonus is active may be treated as cancellation of the bonus.
• Each bonus offer has a specific validity period — any unused bonus will be automatically cancelled after the period expires.
• dd9 reserves the right to change, suspend, or cancel any bonus offer.

7. Ongoing Promotions and Cashback

dd9 runs weekly cashback offers for regular members under the VIP program. Current VIP tiers:

• Bronze: up to 0.5% weekly cashback.
• Silver: up to 1.0% weekly cashback.
• Gold: up to 1.5% weekly cashback.

Advancement to higher tiers depends on overall gaming activity and regular participation on the platform. Each promotion has its own applicable terms.

8. Deposit Rules

The minimum deposit amount for all payment methods on dd9 is ৳200. Accepted payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

Deposited funds are generally credited to the account instantly. Occasionally there may be a slight delay due to processing by the payment provider. No additional charges apply to deposits on dd9, however third-party payment providers may apply their own fees.

9. Withdrawal Rules

The minimum withdrawal amount for all payment methods is ৳1,000. Processing time for successful withdrawal requests is generally 5–30 minutes.

Withdrawal terms:

• Account verification must be completed before submitting a withdrawal request.
• Withdrawals may be held if an active bonus wagering requirement is pending.
• Withdrawals can only be made using the same method as the original deposit.
• dd9 may request identity verification documents before processing a withdrawal if necessary.
• dd9 reserves the right to temporarily hold withdrawals in cases of suspicious activity.

10. Currency and Conversion

All transactions on dd9 are conducted in Bangladeshi Taka (BDT / ৳). For any transactions in a foreign currency, the conversion rate will be determined by the payment provider's own policy and dd9 accepts no liability in this regard.

11. Game Operations and Technical Issues

All games on the dd9 platform use a neutral Random Number Generator (RNG) to determine outcomes, ensuring fair play. If a technical error occurs during a game:

• If a game is interrupted mid-session due to a network disconnection, the user is generally given the opportunity to resume the game.
• If a round is cancelled due to a server error, the bet for that round will be refunded.
• In the case of any disputed win arising from a technical issue, dd9's decision will be considered final.

12. Prohibited Activities

The following activities are strictly prohibited on the dd9 platform:

• Playing games with the aid of any software, bot, or automated tool.
• Using multiple accounts to collect bonuses.
• Colluding with other users to influence game outcomes.
• Attempting to breach the platform's security systems.
• Using the platform to earn money through fraudulent means or for the purpose of money laundering.

If evidence of involvement in any of the above activities is found, dd9 will immediately close the relevant account and reserves the right to forfeit any funds held in it.

13. Gaming Limits

dd9 provides users with the ability to set limits on their own gaming activity, such as daily deposit limits, loss limits, or session time limits. Setting these limits is part of responsible gaming. Visit our Responsible Gaming page for more details.

14. Collection and Use of Personal Information

dd9 collects, stores, and processes users' personal information. A detailed description of how this information is collected and used can be found in our Privacy Policy. By using the platform, you agree to our privacy policy.

Collected information is primarily used for the following purposes:

• Account verification and management.
• Payment processing.
• Providing customer support.
• Communication regarding relevant offers and services.
• Fraud prevention and security assurance.

15. Cookies Policy

dd9 uses cookies to improve the user experience on the website, gather analytical data, and provide effective services. Continued use of the website will be taken as your consent to the use of cookies.

16. Responsible Gaming Policy

dd9 is committed to responsible gaming. We believe that gaming is an entertainment activity that should be enjoyed in a controlled manner. If you notice signs of gaming addiction or feel concerned about your gaming behavior, please contact our support team.

For detailed responsible gaming guidelines, visit our Responsible Gaming page.

17. Self-Exclusion Feature

If a user wishes to take a break from gaming, they can deactivate their account for a set period or permanently. Contact our 24/7 live chat to use this feature.

18. Limitation of Liability

dd9 accepts no liability for the following:

• A game being interrupted mid-session due to internet disconnection or technical failure.
• Any loss caused by issues with the user's own device or network.
• Any inconvenience caused by delays or errors from third-party payment providers.
• Loss resulting from careless handling of account credentials.
• Any matter related to third-party websites or services.

19. Dispute Resolution

In the event of any dispute or complaint, it is recommended to first contact the dd9 customer support team directly. You can reach us at [email protected] or via 24/7 live chat.

If the matter is not resolved through live chat or email, the dispute will be settled in accordance with applicable law.

20. Intellectual Property

All content on the dd9 platform — logos, designs, graphics, text, and software — is protected under dd9's own intellectual property rights. Reproduction, distribution, or use of any such content for commercial purposes without prior written permission from dd9 is prohibited.

21. Entire Agreement

These Terms constitute the entire agreement between dd9 and the user and supersede all previous oral or written agreements. If any clause of the Terms is found to be invalid or unenforceable, the remaining clauses will remain fully in effect.

If you have any questions about these Terms, please contact our support team — we provide 24/7 service in Bengali.